We carefully prepare every order before handing it to our delivery partners. This policy explains how shipping and delivery work for The Darling Box orders.
Processing and dispatch
Orders are processed after payment confirmation. Personalised products may require additional time for design approval and crafting. We will contact you if we need information from you before your order can be completed.
Delivery
Delivery availability and estimated timelines depend on the delivery address, product type and courier service. Any delivery estimate shared at checkout or in order communication is an estimate, not a guaranteed delivery date. We will share tracking details when they are available.
Shipping charges
Applicable shipping charges, if any, are shown before payment. Free-shipping promotions apply only where stated and may be subject to the order value or delivery location.
Delivery issues
Please ensure that your delivery address and contact number are correct. If an order arrives damaged or you face a delivery issue, contact us promptly at evertrustenterprises01@gmail.com with your order number and clear photographs where applicable.